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During the Business Process Outsourcing (BPO) boom at the onset of the 21st century, geographic options for outsourcing have also…
During the Business Process Outsourcing (BPO) boom at the onset of the 21st century, geographic options for outsourcing have also…
As the world recuperates from the after-effects of COVID-19, operations and businesses are finding ways to stretch themselves towards recovery….
In a COVID era, customer service should not just be good; it must be excellent, and BPO services are more…
As we enter a new year, here is the 2020 perspective of VXI in which we highlight VXI’s remarkable 2020…
Symbio, the technology solutions and software development subsidiary of VXI Global Solutions, is a digital services company that helps companies…
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…