VXI Case Studies | VXI https://vxi.com/resources/case-studies/ Customer Care with Flair Fri, 29 Mar 2024 15:54:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://vxi.com/wp-content/uploads/2020/01/favicon-new.png VXI Case Studies | VXI https://vxi.com/resources/case-studies/ 32 32 Asynchronous Messaging Cuts Costs https://vxi.com/case_study/asynchronous-messaging-cuts-costs/ https://vxi.com/case_study/asynchronous-messaging-cuts-costs/#respond Thu, 15 Feb 2024 20:02:54 +0000 https://vxi.com/?post_type=case_study&p=8487 VR company scales support, cuts costs, and improves NPS with asynchronous messaging and an optimized digital channel strategy.

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]]> https://vxi.com/case_study/asynchronous-messaging-cuts-costs/feed/ 0 Driving Growth and Excellence in Telco https://vxi.com/case_study/driving-growth-and-excellence-in-telco/ https://vxi.com/case_study/driving-growth-and-excellence-in-telco/#respond Thu, 15 Feb 2024 20:08:16 +0000 https://vxi.com/?post_type=case_study&p=8489 High-growth telecommunications company enjoys quality and a 68% conversion rate with VXI training and retention.

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]]> https://vxi.com/case_study/driving-growth-and-excellence-in-telco/feed/ 0 Social Care for the Metaverse https://vxi.com/case_study/social-care-for-the-metaverse/ https://vxi.com/case_study/social-care-for-the-metaverse/#respond Thu, 15 Feb 2024 20:13:44 +0000 https://vxi.com/?post_type=case_study&p=8490 Social metaverse company uses VXI’s CX Acceleration services to provide next-level customer care on its own platform.

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]]> https://vxi.com/case_study/social-care-for-the-metaverse/feed/ 0 Streamlining a Streaming Platform’s CX https://vxi.com/case_study/streamlining-a-streaming-platforms-cx/ https://vxi.com/case_study/streamlining-a-streaming-platforms-cx/#respond Thu, 15 Feb 2024 20:16:42 +0000 https://vxi.com/?post_type=case_study&p=8491 Media and entertainment company saves $1.3M per year through a CX transformation led by VXI .

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]]> https://vxi.com/case_study/streamlining-a-streaming-platforms-cx/feed/ 0 Elevating the Social Media CX Experience https://vxi.com/case_study/elevating-social-media-experience/ https://vxi.com/case_study/elevating-social-media-experience/#respond Thu, 15 Feb 2024 20:18:34 +0000 https://vxi.com/?post_type=case_study&p=8492 Consumer electronics brand achieves $725K in cost savings while elevating its social media CX .

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]]> https://vxi.com/case_study/elevating-social-media-experience/feed/ 0 Purpose-driven Outsourcing Improves Member Care https://vxi.com/case_study/purpose-driven-outsourcing-improves-member-care/ https://vxi.com/case_study/purpose-driven-outsourcing-improves-member-care/#respond Thu, 15 Feb 2024 20:20:04 +0000 https://vxi.com/?post_type=case_study&p=8493 Healthcare payer improves member care, saves money, and makes a greater impact with VXI.

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]]> https://vxi.com/case_study/purpose-driven-outsourcing-improves-member-care/feed/ 0 Live Chat Soars: NPS Skyrockets https://vxi.com/case_study/legendary-live-chat-support-boosts-nps-by-148-for-an-online-retailer/ https://vxi.com/case_study/legendary-live-chat-support-boosts-nps-by-148-for-an-online-retailer/#respond Wed, 21 Feb 2024 18:22:10 +0000 https://vxi.com/case_study/legendary-live-chat-support-boosts-nps-by-148-for-an-online-retailer/ Online retailer boosts NPS by 148% with legendary live chat and SMS support — and VXI.

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]]> https://vxi.com/case_study/legendary-live-chat-support-boosts-nps-by-148-for-an-online-retailer/feed/ 0 VXI Levels Up Gaming Culture https://vxi.com/case_study/vxi-levels-up-the-employee-experience-for-a-leading-video-gaming-brand/ https://vxi.com/case_study/vxi-levels-up-the-employee-experience-for-a-leading-video-gaming-brand/#respond Wed, 21 Feb 2024 18:25:14 +0000 https://vxi.com/case_study/vxi-levels-up-the-employee-experience-for-a-leading-video-gaming-brand/ Video gaming provider trusts VXI to level up the employee experience, leading to improved CX.

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]]> https://vxi.com/case_study/vxi-levels-up-the-employee-experience-for-a-leading-video-gaming-brand/feed/ 0 Mobility COE Boosts NPS https://vxi.com/case_study/mobility-center-of-excellence/ https://vxi.com/case_study/mobility-center-of-excellence/#respond Wed, 21 Feb 2024 18:28:06 +0000 https://vxi.com/case_study/mobility-center-of-excellence/ Telecommunications giant entrusts VXI to design a Mobility Center of Excellence to reduce customer transfers and resolution times .

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]]> https://vxi.com/case_study/mobility-center-of-excellence/feed/ 0 Top Partner: Retail Triumph in Telesales https://vxi.com/case_study/achieving-number-one-partner-status-for-the-worlds-largest-telecom-and-media-company/ https://vxi.com/case_study/achieving-number-one-partner-status-for-the-worlds-largest-telecom-and-media-company/#respond Wed, 21 Feb 2024 18:34:07 +0000 https://vxi.com/case_study/achieving-number-one-partner-status-for-the-worlds-largest-telecom-and-media-company/ Telco retains VXI for large-scale customer experience management services and meets all sales, upselling, conversion, and CSAT targets.

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