Industry Insights Archive | VXI https://vxi.com/resources/industry-insights/ Customer Care with Flair Wed, 21 Aug 2024 18:58:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://vxi.com/wp-content/uploads/2020/01/favicon-new.png Industry Insights Archive | VXI https://vxi.com/resources/industry-insights/ 32 32 The Road to Purpose-Driven Outsourcing https://vxi.com/industry-insights/the-road-to-purpose-driven-outsourcing/ Thu, 15 Aug 2024 19:53:11 +0000 https://vxi.com/?post_type=industry-insights&p=8738 A deep-dive look into the current state of onshore investments, and how purpose-driven outsourcing propels businesses forward.

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]]> Reset & Reaccelerate: Tech’s Guide to Sustainable CX Growth https://vxi.com/industry-insights/techs-guide-to-sustainable-cx-growth/ Tue, 25 Jun 2024 17:03:04 +0000 https://vxi.com/?post_type=industry-insights&p=8687 This eBook is designed to equip tech companies with the 9 strategies and insights needed to ensure CX efficiency while navigating the evolving contact center landscape of 2024.

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]]> Building Your Channel Strategy Framework https://vxi.com/industry-insights/building-your-channel-strategy-framework/ Thu, 15 Feb 2024 03:26:59 +0000 https://vxi.com/?post_type=industry-insights&p=8456 A quick start guide to understanding channel choice, guided design, and how to make your customers’ multichannel journeys seamless and hyper-efficient.

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]]> Solving the CX Puzzle with Design Thinking https://vxi.com/industry-insights/solving-the-cx-puzzle-with-design-thinking/ Thu, 15 Feb 2024 03:25:20 +0000 https://vxi.com/?post_type=industry-insights&p=8454 A comprehensive guide for rethinking, reimagining, and reengineering customer engagement solutions.

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]]> Creating Legendary Social Media Customer Experiences https://vxi.com/industry-insights/creating-legendary-social-media-customer-experiences/ Thu, 15 Feb 2024 01:32:21 +0000 https://vxi.com/?post_type=industry-insights&p=8451 Unlock the secrets of legendary social care! Dive into our eBook to discover a proven framework for blending strategy, design-thinking, talent, and technology to do social the right way and increase the ROI of your CX program.

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]]> 9 CX Habits for Mid-Sized Companies https://vxi.com/industry-insights/9-cx-habits-for-mid-sized-companies/ Tue, 25 Jun 2024 16:49:39 +0000 https://vxi.com/?post_type=industry-insights&p=8684 This eBook provides 9 discrete measures that mid-market companies can take during the 2024 economic lull to ensure long-term, sustainable growth.

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]]> 5 Ways Credit Unions Can Get Their Mojo Back with Digital Transformation https://vxi.com/industry-insights/5-ways-to-get-your-mojo-back-with-digital-transformation/ Thu, 15 Feb 2024 16:18:12 +0000 https://vxi.com/?post_type=industry-insights&p=8466 This guide provides actionable tips for uncovering the credit union contact drivers best suited for automation, partial automation, or live-agent support.

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]]> CX Leaders Trends & Insights 2023 Consumer Edition Research Report https://vxi.com/industry-insights/2023-consumer-survey-results-released-by-execs-in-the-know-eitk-will-guide-leaders-in-refining-cx-strategy-and-deciding-on-optimal-levels-of-live-agent-versus-digitally-assisted-customer-service-acc/ Thu, 15 Feb 2024 16:23:07 +0000 https://vxi.com/?post_type=industry-insights&p=8467 2023 consumer survey results released by Execs In the Know (EITK) will guide leaders in refining their CX strategy and balancing the need for live-agent support with hyper-efficient digital channels and tactics.

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]]> How to Vet & Diversify Your Supply Chain to Drive True Impact https://vxi.com/industry-insights/how-to-vet-diversify-your-supply-chain-to-drive-true-impact/ Thu, 15 Feb 2024 16:25:28 +0000 https://vxi.com/?post_type=industry-insights&p=8468 Learn how to leverage your existing procurement power with minority-owned businesses (MBEs) to scale an organization's social and economic impact.

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