The state-of-the-art facility offers full-time positions where high performers can earn $40,000 per year with impressive weekly incentives depending on the client program they support. VXI is looking for applicants with experience in Customer Service, Sales, and Tax Preparation all with start dates throughout October and November 2024.

Local Head of Talent Acquisition, Chelsea Yancoskie, shared, “We are excited to welcome our new clients and offer these on-site positions to the local community, providing opportunities to share in our success. We’re not only looking for customer service professionals but also individuals with significant experience in sales and income tax preparation. Starting wages begin at $17 per hour, with some positions offering up to $19 per hour depending on the candidate’s qualifications.”

VXI provides paid training, comprehensive medical, dental, and vision benefits, 401(k) options, paid time off, and one of the industry’s best unlimited employee referral programs. VXI Morrow is located in Southlake Mall, so employees can easily access the Food Court and retail shops just steps away, offering convenience during breaks and before or after shifts. Team members are encouraged to “Stand Out and Fit In” by participating in the Visionaries & Passion4 volunteer programs focused on promoting an inclusive workplace and community support events. Additional perks include discounted cell phone plans, rewards programs, and frequent prize giveaways and free luncheons.

“We have an amazing group of people at VXI,” said Tommy Thompson, Director of Operations for VXI Morrow. “I am delighted to be able to bring meaningful job opportunities to this community. As one of the largest certified minority-owned businesses in the US, VXI was recently recognized as one of Newsweek’s Greatest Places to Work for Diversity and our culture is second to none. Over 85% of our leaders are promoted internally, so there are real opportunities for career growth.”

To learn more and apply, please visit the VXI Careers website or click the link: VXI Morrow apply.

…
About VXI Global Solutions 

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

For more information, visit www.vxi.com.

The post VXI Global Solutions to grow Morrow, GA location with up to 300 new positions to support new clients appeared first on VXI.

The EMAT (Most Attractive Companies to Work For) survey is a highly regarded perception survey that identifies and ranks the most attractive companies to work for based on public opinion.  

“We are incredibly proud and honored to be named one of the best companies to work for in Guatemala,” said Jean-Pierre Wheelock, Country Director, Guatemala. “This recognition reflects our commitment to creating a positive work environment and fostering a culture of growth, trust, and inclusivity.” 

The survey evaluates companies based on several critical factors, including leadership, talent attraction programs, work environment, remuneration, benefits, growth opportunities, culture of recognition, culture of values, pride of belonging, institutional image, internal communication, new technologies, social responsibility, and trust. 

“Our dedication to our employees’ well-being and professional growth through our Passion for People initiatives is paramount,” added Sofia Avellan, Talent Acquisition Manager. “This recognition is a testament to our ongoing efforts to be an employer of choice and our commitment to maintaining a high standard of excellence.” 

For more information about VXI Guatemala, please visit www.vxiguatemala.com. 

The post VXI Guatemala, Recognized as One of the Country’s Top BPO Companies to Work For appeared first on VXI.

Local Head of Talent Acquisition, Chelsea Yancoskie, commented, “We are excited that our client is a true partner, and we are proud to be expanding with them, which allows us to include more members of the community in our success. We are now hiring experienced customer experience associates with opportunities starting at $17.00 per hour plus numerous incentives for doing great work. Whether you are experienced or just embarking on your career, we would love to share our story with you and help you discover how you can ‘Stand Out and Fit In’ at VXI. We are one of the largest certified minority-owned businesses in the country and one of the largest private employers in the customer service space with multiple locations in the US and across the globe.

VXI provides paid training, medical, dental, and vision benefits, 401k options, paid time off, and one of the best unlimited employee referral programs in the business. VXI Charlotte offers free onsite gym membership after 90 days of employment, as well as numerous onsite food options across the campus. Our people can also participate in our Passion4 & Visionaries engagement committees, as well as take advantage of discounted cell phone plans, rewards programs, and fun pop-up food truck events.”

“We have an amazing group of people at VXI,” said Byron Johnson, Director of Operations for VXI Charlotte. “I have been with VXI for over four years, and I’m delighted to be heading up the Charlotte site to help guide and grow with our trusted client. VXI was recently recognized as one of Newsweek’s Greatest Places to Work for Diversity in the US and over 85% of our leaders are promoted from within. Join us and we will help you develop, learn, and grow an amazing career with VXI.”

To learn more and apply, please visit the VXI Careers website https://jobs.vxihires.com/charlotte/.

About VXI Global Solutions 

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

For more information, visit www.vxi.com.

The post VXI Global Solutions to Grow Charlotte Location with 100 New Positions to Support Client Growth appeared first on VXI.

Frank joins the company from Bain Capital Private Equity, where he worked as a Managing Director, enabling multinational corporations and founder-led organizations, like VXI, to capitalize on market opportunities, drive exceptional growth, and achieve their full potential. During his time at Bain Capital, he cultivated a decade-long relationship with VXI Global Solutions, after a successful venture in 2012 and a renewed partnership in 2022, marking a rare occurrence of private equity reinvestment.

Frank’s deep understanding of VXI’s mission, and his proven ability to deliver results, develop talent, and embrace a tech-forward approach has been instrumental in our journey thus far,” said David Zhou, CEO of VXI Global Solutions. “With Frank at the helm of our company and commercial strategy, VXI is poised to enter an era of unparalleled growth and transformation.”

In this new role, Frank will assume global responsibilities for the company’s commercial strategy and execution. He will lead the company’s efforts to drive revenue growth, foster customer relationships, spearhead innovation, and elevate VXI’s position in the market.

I am honored to join VXI Global Solutions at this exciting juncture. The company’s dedication to excellence and its robust growth trajectory over the past decade has been truly remarkable,” stated Frank, in response to his appointment. “I look forward to deepening customer relationships, unlocking new opportunities for value creation, and driving growth for VXI.”

Frank Yao’s appointment underscores VXI Global Solutions’ commitment to strategic leadership and continuous growth as a market leader in customer experience management solutions.

PRESS CONTACT

VXI Corporate Communications
comms@vxi.com

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About VXI Global Solutions 

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

For more information, visit www.vxi.com.

The post VXI Global Solutions Welcomes Frank Yao as President and Chief Commercial Officer appeared first on VXI.

For over two decades, VXI has been at the forefront of delivering innovative customer service solutions to clients worldwide. With a commitment to tapping into diverse talent pools, the decision to establish a presence in Egypt is a strategic move to harness the rich skill sets of Egyptian professionals.

Cairo has emerged as one of the world’s fastest-growing outsourcing destinations, boasting a skilled and tech-savvy talent pool, a friendly business climate, and a strong emphasis on upskilling. These factors align seamlessly with VXI’s growth initiatives for 2024.

Ahmed Bahgat, VXI’s Vice President of Operations in Egypt, the Middle East, and Africa, shares insights into the company’s goals, emphasizing its dedication to bolstering the region’s socioeconomic growth. He states,

While expanding in Egypt, we look forward to boosting the local economy, being good corporate citizens, and fostering partnerships with clients in Europe, the Middle East, and Africa (EMEA). VXI has always been a purpose-driven organization, and our commitment goes well beyond becoming a top employer for our communities.

VXI’s inaugural site will commence operations in Citystars Mall, Cairo. The mall’s central location offers easy access to residential areas, the airport, hotels, and a wide array of amenities. Establishing an office within a beautiful, bustling shopping mall in the heart of the city center reflects the importance that VXI places on creating a modern, dynamic, and accessible workspace that appeals to a young, multicultural workforce.

Nermeen Moustafa, VXI Egypt’s Human Resources Lead, expresses enthusiasm, stating,

We are delighted to bring VXI’s global expertise to Egypt and to provide the country’s youth with a rewarding career path in customer experience management. The Egyptian talent pool is recognized for its language proficiency, technological affinity, and dedication, and we believe that by offering long-term career opportunities, we can substantively contribute to the development of VXI and the local workforce.

VXI’s renovated 47,000 sq. ft. space will equip and welcome 500 employees, with the ability to deliver multichannel support in over 14 languages, all from a secure, PCI and SOC 2 Type II compliant space.

VXI’s Cairo office is slated to open by April 2024. For those interested in joining VXI Egypt, exciting opportunities await! Visit https://jobs.vxihires.com/egypt/ or email joinvxisquad@vxi.com for more information.

PRESS CONTACT

VXI Corporate Communications
comms@vxi.com

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About VXI Global Solutions  

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

For more information, visit www.vxi.com.

The post VXI Global Solutions to Create 500 Jobs for Egyptian Youth in Customer Experience Management appeared first on VXI.

VXI received the highest possible rating (5 stars) based on a comprehensive, independent evaluation that included analysis of publicly available data, interviews with HR professionals, and an anonymous online survey of more than 220,000 U.S.-based workers yielding 1.5 million company reviews.

Recognized brands demonstrated excellence across a wide array of categories including corporate culture, work-life balance, fostering a diverse workforce, sustainability, and career progression. As a minority-owned and NMSDC-certified organization, VXI is deeply committed to fostering inclusion, with a workforce where 81% represent underserved or underrepresented communities.

“VXI’s business has always been focused on helping our people stand out and fit in, and with a diverse team of over 40,000+ individuals across the globe, we strive to create an achievement-oriented workplace where talent experiences a sense of belonging and where their individual strengths and contributions are celebrated,” said Erika Bogar-King, VXI’s Chief Human Resource Officer. “This acknowledgment is a testament to our organization’s passion for people and the collective dedication of our global teammates to cement a distinctive, authentic culture.”

This year, VXI will continue to reinforce its commitment to diversity, by extending the reach of its Passion4 Affinity Groups and expanding inclusion initiatives that promote diverse perspectives and foster innovation, agility, and professional success – on a global scale.

“Diversity is not just a checkbox for us; it’s a catalyst for creating superior customer experiences. That’s why we’ve made it our mission to connect corporations with top talent in underserved communities to create jobs and deliver high-quality, high-impact customer care solutions,” emphasized Mark Wilson, VXI’s Chief Impact Officer.

Nancy Cooper, Global Editor in Chief for Newsweek, concludes, “Diversity is a widely discussed topic — and it remains a crucial factor as people look for an employer or a business partner. That is why Newsweek and market-data research firm Plant-A Insights are proud to introduce “America’s Greatest Workplaces for Diversity 2024,” highlighting companies that are committed to offering a diverse and inclusive work environment.”

To learn more about life at VXI, check out our social channels on LinkedIn, Facebook, and Instagram.

PRESS CONTACT 

VXI Corporate Communications
comms@vxi.com 

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About VXI

As a leading global provider of outsourced customer engagement solutions, VXI offers our clients a winning combination of talent, technology, and purpose to elevate experiences, boost brand value, and uplift our shared communities. VXI is an NMSDC-certified and minority-owned business process outsourcer with over 40,000 employees across 7 countries and 40+ service delivery locations. Our integrated service offering supports next-generation operating models through comprehensive customer care solutions, experience design, digital strategy, and enablement, IT outsourcing, software development, and strategic automation.

Backed by Bain Capital Private Equity, VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

For more information, visit www.vxi.com.

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Los Angeles (December 11, 2023) – VXI, a leading provider of customer experience and business process outsourcing (BPO) solutions, proudly welcomes Amit Shankardass as its Chief Marketing Officer (CMO), marking a pivotal moment in the company’s growth and strategic development.  

In his position as CMO, Amit will play a critical role in steering the organization’s core marketing functions, including enhancing VXI’s brand identity, elevating partner-engagement strategies, and driving international growth. He will also lead sales enablement initiatives and align new products with evolving market and consumer demands. 

Amit has a 20-year track record of implementing innovative marketing strategies within the BPO industry. He has led account-based marketing programs that have led to double-digit growth, while his expertise in Lean Six Sigma and business intelligence helped him spearhead the introduction of several new service offerings within the BPO space. Additionally, Amit established a technology innovation center in Silicon Valley, earning praise from industry analysts for its immersive and engaging experiences.  

I am thrilled to join VXI, a company that is particularly well-poised to deliver exceptional customer experiences. I look forward to leading the marketing efforts and helping drive sustained revenue growth and market position for VXI. – Amit Shankardass, CMO, VXI 

This appointment not only marks an important moment for the organization, but it also aligns seamlessly with VXI’s strategic vision for the future. David Zhou, VXI’s co-founder and CEO, looks forward to the wealth of experience Amit brings to the organization: “We are delighted to have Amit as VXI’s CMO, and we believe his expertise and customer-centric mindset will help us unlock our next chapter of growth and transformation.” 

PRESS CONTACT 

VXI Corporate Communications
comms@vxi.com 

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About VXI Global Solutions  

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.   

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.   

For more information, visit www.vxi.com.  

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Los Angeles (September 28, 2023) — VXI has been recognized by TMC, a global, integrated media company, with CUSTOMER Magazine’s 2023 Customer Experience Innovation Award honoring the VXI Legendary Social Media CX solution implemented in partnership with LG Electronics USA.

The 2023 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

Unlike traditional models that treat social media as an afterthought or just another customer service channel, VXI’s Legendary Social Media CX solution positions social care as a powerful, two-way conversational platform to increase customer lifetime value.  It combines strategy and design thinking with talent and technology to humanize care at scale with witty, relatable content, lightning-fast response times, and in-channel resolutions.

LG, a trusted household brand, and customer-centric industry leader, partnered with VXI to elevate the digital customer experience, transforming its social media practice into a streamlined and insights-driven consumer engagement hub for brand advocacy.

“Today, providing fast, effective, and personalized support is no longer an option – it’s a necessity. Customer preferences for social media customer care have only increased in recent years, and we’ve made a concerted effort to build, scale, and maintain high-quality, memorable experiences for our customers, using effective people, processes, technology, and culture,” said Lucia Albero, LG’s Senior Community Manager.

Through social media consulting, customer and community engagement, social analytics, and platform optimization, VXI’s product offering empowers brands like LG Electronics to create legendary social media best practices.

“Our solution stands out because it makes it easy for marketing and customer care teams to collaborate and deliver a differentiated experience that is always on time and on brand,” said Lauren Kindzierski, VXI’s VP of CX Advisory services.

Leveraging the right combination of human ingenuity, automation, and omnichannel enablement, VXI’s Legendary Social Media CX product delivers tangible outcomes, including higher response rates, amplified positive brand sentiment, cost optimization, enhanced issue resolution, and greater coverage across earned and owned content.

“Congratulations to VXI and LG Electronics for receiving a 2023 Customer Experience Innovation Award. VXI’s Legendary Social Media CX solution in partnership with LG, has been selected for setting the standard in delivering world-class customer experiences,” said Rich Tehrani, CEO, of TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from VXI in 2023 and beyond.”

About VXI

As a leading global provider of outsourced customer engagement solutions, VXI offers our clients a winning combination of talent, technology, and purpose to elevate experiences, boost brand value, and uplift our shared communities. VXI is an NMSDC-certified and minority-owned business process outsourcer with over 40,000 employees across 7 countries and 40+ service delivery locations. Our integrated service offering supports next-generation operating models through comprehensive customer care solutions, experience design, digital strategy, and enablement, IT outsourcing, software development, and strategic automation.

Backed by Bain Capital Private Equity, VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few U.S.-based customer care organizations in China.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature, and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorials, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets. In turn, leading technology vendors rely on TMC, TMCnet, and our family of sites and events for exceptional branding, thought leadership, and lead-generation opportunities. Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth. In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations. TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising. Stay connected with us on Facebook, LinkedIn, and Twitter by following @tmcnet.

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The report recognizes CXM Leaders, Major Contenders, and Aspirants in the Global, Americas, EMEA, and APAC regions. Within each assessment, Everest Group analyzes service providers’ success in their respective markets, strategy and overall vision, capabilities, digital and technological solutions, investments, and feedback from their partners.

VXI’s status as a Major Contender is reflective of our 25+ years of operational excellence. But it also solidifies our vision for the future.

“Our commitment to delivering the best experience and value to our client is evidenced by our continued global expansion, investment in new technology driven by our new CTO, and our tireless emphasis on diversity, equity, and inclusion,” says Mark Mitchell, VP of Marketing at VXI.

Beyond an expanded global reach and focus on innovative technological solutions, VXI is intent on leading the way in social responsibility amongst BPOs. As a minority-owned business, VXI invests human and financial resources within underserved communities around the world. In looking ahead, Mitchell emphasizes that VXI will continue to show “ongoing commitment to tech-inclusive solutions, impact sourcing, and supplier diversity.”

Known for its exceptional operational delivery and “Passion for People” approach to customer care, the Los Angeles-based company has introduced itself as a leader in the BPO space. Along with VXI’s status in the Everest Group assessment, it has also won numerous prestigious awards, including Best Employer of the Year and Best Foreign-owned Company of the Year in the International ICT Awards.

Read the full Everest Peak Matrix Report here.

PRESS CONTACT: VXI Corporate Communications (comms@vxi.com)

About VXI Global Solutions 

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation & process excellence to the world’s most respected brands.

VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.

For more information, visit vxi.com.

The post VXI Receives Major Contender Status in Everest Group’s 2023 CXM Services PEAK Matrix® Assessment appeared first on VXI.

The ceremony was led by the Guest of Honor, Kalvakuntla Taraka Rama Rao, Telangana’s Minister for Municipal Administration and Urban Development, Industries, and Commerce. In his speech, Minister KT Rama Rao praised Hyderabad as a city brimming with talent and recognized its ability to contribute meaningfully to the company’s continued growth trajectory. Moreover, he reaffirmed the Telangana government’s commitment to supporting the organization in driving economic and community impact in the region.

The inauguration marks VXI’s debut in India, with plans to generate over 10,000 jobs in the country by 2028. This strategic move underscores the company’s commitment to delivering high-quality, cost-effective support from the world’s premier business process outsourcing destinations.

“Our investment in Hyderabad is a first step toward a long-term commitment to the country, as we establish VXI as a major contender and preferred employer for India-based contact center and customer engagement solutions,” said Jared Morrison, Chief Operating Officer of VXI Global Solutions. “We are thrilled to announce our site’s official launch – a significant milestone for VXI, and one of the many investments we have made this year to better serve our clients.” Mr. Morrison added.

The new contact center, strategically located in the heart of Hyderabad, is fully equipped with the latest technology, offering over 120,000 sq. ft. of office space and a floor plan that will accommodate over 1,000 employees by the end of 2023.

Subir Chakravarty, SVP Country Manager at VXI Global Solutions commented, “At VXI, we have built a culture that values authenticity, leadership, and a genuine Passion for People. These core values shape our operating philosophy and guide us in everything we do. As we gear up to hire and expand, I take immense pride in inaugurating this exciting new phase of VXI’s growth, with plans to reach 1,000 employees by year’s end.”

About VXI Global Solutions

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees at more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual customer care, software development, digital transformation, and CX advisory services to the world’s most respected brands.

VXI is backed by Bain Capital Private Equity and is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.

For more information, please visit www.vxi.com.

The post VXI Global Solutions Inaugurates State-of-the-Art Delivery Center in Hyderabad, India, Plans to Generate 10k Jobs in 5 Years appeared first on VXI.